Glen Isla Blue Mountains – Terms & Conditions of Stay

Before confirming your booking at Glen Isla—our luxury self-contained group accommodation in Wentworth Falls, Blue Mountains—please ensure you have read and accepted the following terms and conditions. A confirmed booking indicates agreement to all terms outlined below. The guest (leasee) accepts responsibility on behalf of all guests staying at the property.

📍 Property Address

Glen Isla
6–8 The Avenue, Wentworth Falls NSW 2782
Located 200m from the Blue Mountains National Park

⏰ Check-In & Check-Out Times

• Check-in: From 3:00 PM
• Check-out: By 10:00 AM

Late check-out may be arranged in advance, subject to availability.

💳 Deposit & Payment Policy

• A non-refundable deposit of 50% is required to secure your booking. Dates are not confirmed without a deposit.
• Final balance is due 14 days before arrival. Failure to pay may result in cancellation and forfeiture of the deposit.
• Full payment confirms acceptance of these terms and conditions.

❌ Cancellation Policy

• Guest cancellations are non-refundable unless the dates are rebooked in full.
• If successfully re-let, a $100 cancellation fee will apply.
• Travel insurance is strongly recommended.

🔄 Changes Due to Unforeseen Circumstances

While every effort is made to honour all bookings, Glen Isla reserves the right to alter or cancel reservations due to unforeseen circumstances.

👥 Number of Guests

• Maximum occupancy is 12 people.
• All beds must be used with sheets and linen provided.
• Additional bedding (e.g. sleeping bags, air mattresses) is not permitted.
• Extra guests beyond the agreed number may result in additional charges or termination of stay.

🚫 Visitors, Events & Parties

• A maximum of 15 people (including guests) are permitted on-site at any time.
• Parties, weddings, and functions are strictly prohibited.
• No external hire equipment (e.g. marquees, furniture) is allowed.
• Breach of this policy may result in bond forfeiture and/or immediate eviction.

💥 Damages, Loss, & Theft

• Guests are responsible for any damage, breakage, loss, or theft during their stay.
• Items left behind will be posted at the guest’s expense.
• Any damage must be reported immediately to management.

🔇 Noise & Neighbourhood Respect

Glen Isla is located in a quiet residential area.

• Noise curfew: No gatherings of more than 2 people in outdoor areas between 10:30 PM and 7:00 AM.
• Amplified music and instruments must comply with local regulations:
  • Not permitted before 8:00 AM or after midnight on weekends/public holidays
  • Not permitted before 8:00 AM or after 10:00 PM on weekdays
• Offending noise or behaviour may lead to eviction and/or fines of up to $5,500 under NSW law.

💰 Bond & Security

• A $500 bond is required by credit card or bank deposit.
• It covers breakages, excess cleaning, policy breaches, or extra guest charges.
• Any costs above $500 will be charged to the leasee’s card.
• The bond is refunded post-stay if no issues are reported.

🐾 Pets Policy

• Pets are not allowed, with the exception of approved guide dogs (with prior notice).

🚗 Parking Guidelines

• Up to 5 vehicles may park in marked spaces on-site (entry via Mulheran Lane).
• No parking is permitted on The Avenue or Mulheran Lane.
• Additional cars must park on Falls Road (west side).
• Offending vehicles will be towed and may result in bond forfeiture and fines.

🔥 Bushfire Safety & Evacuation

• Glen Isla is in a bushfire-prone area.
• All guests must review and follow the emergency evacuation plan in the guest folder.
• Directions from fire authorities or management must be strictly followed.

🗑️ Waste & Rubbish

• Use the provided recycling and general waste bins near the front gate.
• Guests must place bins out for collection if staying on a Monday night.
• Surplus rubbish must be taken with you.
• Fines apply for failure to manage waste correctly.

🚭 Smoking & Fire Use

• Smoking is not permitted indoors.
• Outdoor smoking must be responsible—no littering or fire hazards.
• No open flames (e.g. candles, mosquito coils) are allowed.
• Wood fireplace must be used safely and never left unattended.

🧼 Cleanliness & Departure

• Guests must leave the home in a clean and tidy condition.
• Kitchen must be cleaned and dishwasher emptied.
• Furniture should be returned to its original position.
• Rubbish must be placed inside bins. Excess cleaning or rubbish removal will be charged to your bond.
• Ensure all doors and windows are locked, and appliances and lights are turned off at departure.

🔐 Right to Refuse Entry or Terminate Stay

Glen Isla reserves the right to refuse entry or terminate your stay if these terms are breached.

🏡 Property Description

All property features and amenities are described in good faith. Availability of specific features may vary due to maintenance or circumstances beyond our control.

📩 Variations

Any changes to these conditions must be agreed to in writing with the property owner before your stay.

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✅ By confirming your booking, you acknowledge and accept all terms and conditions of stay at Glen Isla.

Thank you for respecting our property and helping us maintain a peaceful, premium accommodation experience for all guests.

We look forward to welcoming you to Glen Isla in the beautiful Blue Mountains.